Bunk Bed Question? 1-800-906-BUNK (2865)
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Check here for answers to the most common questions.
Most in-stock orders leave our warehouse within two business days, so depending on which part of the country you live in, you could receive your order anywhere from 4-14 business days after placing it.
We use common carriers to ship our freight. the order is palletized, banded and shrink-wrapped at the warehouse. In the case of sending replacement parts or hardware, we usually use UPS if the package size is small enough.
Yes. All furniture must be signed for - no exceptions.
This is an extremely rare occurrence, but has been known to happen. Usually this is due to an organizational breakdown on the part of the freight company or incorrect information given at the time of the order, and the furniture was accidentally put on the wrong truck. If this happens to you, we will need to contact the freight company and begin the process of tracking down the shipment. This will cause an unavoidable delay in delivering your furniture, but we require a reasonable amount of time to locate the shipment before making the decision to re-ship your order (usually 1 week). Be sure to provide the correct address and phone number when placing your order!
All of our deliveries are curbside, which means the driver unloads your boxes at the end of our driveway or in front of your apartment building. This is so that you are able to determine if there is visible damage to any of the boxes. He/she may ask for your assistance with a bulky/heavy piece, so if you are physically able, please lend a hand.
Once the driver has unloaded all of the boxes from the truck, please inspect the outside of the boxes before signing the delivery receipt. If you notice box damage, make sure you write that on the delivery receipt, as well as a notation that the shipment is "Subject to inspection." This is vital, since it is hard to file freight claim for damage that was not indicated at the time of delivery. If most of the order shows damage, we ask that you call us immediately while the driver is there as you may need to refuse the shipment.
We will ask you to provide digital picture of the damage pieces.
Be sure you unpack everything and look in any drawers before contacting us about missing parts, since that's where the hardware and instructions are usually kept. Once you have determined which pieces are missing, contact us through FactoryBunkBeds.com detailing which items you are missing so that we an send replacements.
There is a limited warranty against manufacturing defects. If reported within the first year, we will send the replacement pieces at no charge, assuming the bed has not been abused beyond normal wear and tear. If it has been longer than a year, we will charge you the wholesale cost plus shipping for any replacement pieces.
Through one of the following methods:
We look forward to serving you!
The Factory Bunk Beds Team
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