Shipping Options

(Upgrade options may vary per order depending upon the products in your shopping cart.)




1) FREE Curbside Delivery - Truck Delivery

All deliveries are by appointment, this means that the shipper will call you in advance to schedule your delivery day / time usually between 8:00am - 5:00pm Monday -Friday with a 4 hour window.  Please read over your order to make sure that your phone number(s) are correct, if the shipper cannot reach you by phone, they cannot schedule the appointment and the delivery will be delayed.  Ultimately it is up to the customer to make sure that the deliveries happen so we will email you all the tracking and shipping information once the order is picked up so if you want to be pro-active you can always call the shipper to schedule your appointment.   

All deliveries are LTL common carrier ( 18 wheelers ) this means the delivery will be on a large truck and the truck will not come onto your property thus the name “Curbside Delivery”.    This type of delivery is most common in the industry and is just like it sounds.  The truck will arrive for the scheduled delivery and they will park at the end of your driveway or as close to the front of the property as they can without leaving the public paved road.  The rules are simple you are not insured to go on their truck and they are not insured to be on your property or in your house.  If you are in an apartment or townhouse the semi truck should be able to enter your parking lot area if there is room.

The driver is responsible for taking the boxes or pallet OFF the back of the truck and safely hand you and your party the boxes at the curb or sidewalk.  At this point you will want to visually inspect the boxes and count them to make sure they are all there before signing the paperwork.  If you see any product damage simply notate that on the Bill of Lading and accept the entire order, do not refuse any part of the order even if you see something that looks damaged.  We will replace damaged parts for FREE and the process goes much faster if nothing is refused. 

Please note that this FREE shipping service is provided to most addresses that are road accessible by a semi truck.  Some factors that may determine accessibility are… Dirt or Gravel Roads….Remote Locations….Mountainous Areas….Island or Areas that require a ferry….Low Hanging Wires, Trees or Bridges….HOA or Security Gate Restrictions in your Neighborhood.   If you feel your location may be of concern it is critical that you call us before the order ships to determine if there will be any issues.  If there are issue with your delivery location you may be asked to meet the truck outside of the problem area, or additional fees may be required.




2) FREE Curbside Delivery with Hot Rush - $39.00

This is the exact same Curbside delivery as described above but with HOT RUSH.  What is HOT RUSH?  That is simple we basically cut your order in line and ship it out the next business day.  It is necessary that all orders go thru our fraud department before they ship out,  so pay close attention to your email and voice mail to make sure that your order is cleared.  If your order gets flagged by our Fraud department the order will be held until ID verification is provide or the account department speaks to the credit card holder directly.  ID verify is a simple process and is usually done by email or text.  Failure to provide credit card verification in a timely manner could result in the order will be held up, we will still hold your order in the front of the line but it will not be released until ID information is proved.  

Not every order gets flagged by our fraud department in fact less than 10% of our ordered have to be ID verified. Here are some factors that could red flag your order …. if your billing address is different than your shipping address …. if your order is a gift and the recipients name does not match the credit card holder …. if you are placing the order from a location outside of your billing area or state …. orders placed by phone …. and all orders made from outside of the country. 




3) Front of House Delivery - $69.00

All deliveries are by appointment, this means that the shipper will call you in advance to schedule your delivery day / time usually between 8:00am - 5:00pm Monday -Friday with a 4 hour window.  Please read over your order to make sure that your phone number(s) are correct, if the shipper cannot reach you by phone, they cannot schedule the appointment and the delivery will be delayed.  Ultimately it is up to the customer to make sure that the deliveries happen so we will email you all the tracking and shipping information once the order is picked up so if you want to be pro-active you can always call the shipper to schedule your appointment.   

All deliveries are LTL common carrier ( 18 wheelers ) this means the delivery will be on a large truck and the truck will not come onto your property.  This upgraded service is for people that want a little extra service or assistance.  This is still an outside of home delivery option, but the intension is to get your order into a car port or garage or up to the front door.  In some cases the driver will leave the order on the pallet and use a pallet jack to dragged the order to the final delivery point.  If the driver is delivering palletized they will not be able to go up steps or over curbs.  Other drivers may strip the order off the pallet and deliver boxes individually so curbs may not be a factor for them.

Driver safety is always 1st.  If the delivery driver feels that a delivery location is unsafe they may refuse this service and resort to the curbside delivery, if this is the case we will refund you the difference but this does not allow the order to be refused or cancelled.  Here are some factors that could restrict this delivery service …. Snow or Icy driveways …. dirt or gravel driveways …. driveways that are too steep up or down …. excessively long driveways.  Ultimately the determination is the drivers choice and there is no rule to prevent customers from tipping for “extra services”.




4) Front of House Delivery with HOT RUSH - $99.00

This is the exact same Front of House delivery as described above but with HOT RUSH.  What is HOT RUSH?  That is simple we basically cut your order in line and ship it out the next business day.  It is necessary that all orders go thru our fraud department before they ship out,  so pay close attention to your email and voice mail to make sure that your order is cleared.  If your order gets flagged by our Fraud department the order will be held until ID verification is provide or the account department speaks to the credit card holder directly.  ID verify is a simple process and is usually done by email or text.  Failure to provide credit card verification in a timely manner could result in the order will be held up, we will still hold your order in the front of the line but it will not be released until ID information is proved.  

Not every order gets flagged by our fraud department in fact less than 10% of our ordered have to be ID verified. Here are some factors that could red flag your order …. if your billing address is different than your shipping address …. if your order is a gift and the recipients name does not match the credit card holder …. if you are placing the order from a location outside of your billing area or state …. orders placed by phone …. and all orders made from outside of the country. 



Please note that because we are not a shipping company, we have very little control over the exact shipping times. Re-routed orders, weather delays, and broken down trucks are all factors, and on occasion they can affect the delivery time, as can the shipping location itself. FactoryBunkBeds.com is not responsible for shipping delays and does not guarantee any timeframe for shipping. We can only give you historical shipping estimates and never a guarantee since shipping is not 100% in our control. We cannot make demands on shipping companies once orders are picked up from our warehouse since they are under the shipping company's control until they are delivered to you. All deliveries are scheduled in advance by the shipping company directly with you (the customer) so please make sure to double check your phone numbers for accuracy. If they cannot reach you by phone, the delivery could be delayed or returned to our warehouse at your expense.


We look forward to hearing from you!

- The Factory Bunk Beds Team