A Minimum Order of $450 is Required to Checkout and Receive Free Shipping!
United States: Our FREE Shipping option, provided by LTL-Freight is curbside service only. If you do require inside delivery you can always upgrade your shipping services at checkout. We will customize your delivery to suit your needs. Plus, we custom palletize your order so you receive it in pristine condition.
We require a minimum order of $450 before shipping to ensure we can palletize your order and reduce the possibility of damage. If we were to try and ship an individual nighstand, or dresser, for example, it would most likely be damaged when it arrived. For this reason, our minimum order requirement ensures we can send enough furniture to you on a pallet, wrapped, and easily shipped via one of our LTL shipping companies. We apologize but we cannot make exceptions to this minimum order requirement.
A few exceptions on shipping locations: Please understand that we ship from Florida, and even though we do ship to all 48 contiguous states there are some remote areas in AZ, NY, WA, OR, ID, MT and CA (furthest away) that we are unable to ship to for this flat or free promotional rate. If your order falls into this category we will call or email you with any extra shipping surcharge the freight company charges us, and you will have the option to cancel your order or pay the extra shipping fees (fees can range between $20-$149). Additionally, if you are attempting to order only 1 smaller item by itself to any state, we may have to crate this box instead of palletizing in order to protect the contents. If this is the case we will inform you of the extra crate costs and again you will have the option to accept and pay the extra cost, or we can simply void/cancel the order and refund your credit card the full amount.
What about sales taxes? One of the best things when buying from Factory Bunk Beds is that we don't collect sales tax outside of Florida. Factory Bunk Beds is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop. If it is deemed that you owe sales tax in your state on a purchase you make from us outside of Florida, you should be responisble to pay the appropriate taxes yourself. Pursuant to Colorado law, the purchaser is required to file a sales or use tax return, and may be required to pay sales or use tax on certain items.
DURING THE DELIVERY:
IMPORTANT - Inspect all boxes closely when the truck arrives (check for box damage, product damage and piece count). Damage to the box, in most cases, does not mean the product itself is damaged, however, if there is damage to the box it must be determined if the product is damaged as well. You have the right to inspect the product to determine this. If there is damage to the box, but the product is fine, then no notation is necessary. If the product is damaged, the notation that you or the driver makes on the bill of lading must state "Product Damaged" versus "box is damaged" - it is very important that the driver puts his initials next to any damage notations on the bill of lading. If there is ANY DOUBT or ANY CONCERN at all - it is better to be safe and NOTATE. If all damage is documented then the freight company becomes responsible and a replacement part can be immediately shipped out (via regular freight delivery service). Please do this before you sign the bill. If there are problems feel free to call customer service at 1-800-906-2865 while the truck is at your house. The best course of action, if you find damage, is to accept the damaged part and notate it on the bill of lading. On the vast majority of cases the damage is minor and only on one box and can be corrected by sending a new part by UPS. Once you have the product inside your house it is critical to unpack and check for damage and completeness. This must be done within 48 hours of receipt. No claims (in relation to concealed damage, missing parts etc) can be honored unless we are notified within the 48 hours. If a problem is found, we reserve the right to determine the best way to resolve the problem. This may be done by
- sending out a replacement part
- the issuing of a credit
- replacing the entire product itself
- sending out a touch up pen, if applicable
- The customer may be asked to provide pictures to best determine the resolution of the problem. Rest assured we will do our best to make it right by you.
All products leave here on a custom pallet, protected with wood and cardboard,
stretched wrapped and strapped. If the product does not arrive on a pallet then the freight company has taken the product off the pallet. Please notate it on the bill of lading by writing "PALLET STRIPPED".
The boxes are protected by 1/8" brown hardboard.
This is for shipping purposes only. You may discard the hardboard upon receipt.