Refund And Return Policy

Please read the following information regarding refunds.

Cancelations/Returns

- You may cancel your order by phone within 24 hours of placing it without penalty UNLESS your order has shipped. Once your order has shipped, the order may still be canceled, but not without penalties. The cost of shipping the product to you and then returning it back to us will be deducted from the refund amount. 

- There is a 30% restocking fee for all returning items in addition to freight charges - no exceptions. Please note, that if you have already unpacked the item, then wish to return it, it will be subject to inspection once we receive it, and you will be responsible for any damages or missing product. If there is damage, you will need to file a freight claim directly with the shipping company to recoup any losses.

- All returns need prior approval and receive a “return authorization” number.  All items must be in their original packaging and shipped within 7 (seven) days of receipt of merchandise by you. Merchandise sent as postage or freight charge due will be refused.

- Because all products are redesigned or modified ever couple years there can be several versions of each bed as well as simple design changes, hardware changes and assembly requirements. The product dimensions and design will still be the same as the picture but there could be different materials and of hardware in the bed you receive. This could include metal vs wood slats; these are interchangeable and will not affect the integrity or look of the bed once assembled. Any differences from the continually evolving beds designs cannot be a reason for returning items, just as changing assembly requirements is also not a reason to return beds or case goods.  Color variations from lot to lot may also occur but should be minimal.

PLEASE BE AWARE – WE SHIP FAST!   Many times, the same day or certainly the next day.  Once the shipping company picks up the order it is very expensive to return it.  The shipping company will charge us  the full amount whether  it travels 50 miles or 3000 miles.  Any money collected is the exact amount the shipping company charges us. 

Please Call Us with Any Questions Regarding this Policy.

If you are having difficulties with your product please contact us. We'll get back to you as soon as possible!