Thank you for purchasing the Factory EStores, LLC. Limited Lifetime Warranty!
Every time you purchase a Factory EStores product, you're making an investment in your future. We're proud to play a part in that future and you can trust us to provide you with the highest possible level of satisfaction. We believe in the quality of the products we sell here at Factory EStores, but understand that sometimes errors and defects occur during the manufacturing process. In the unlikely event that any Factory EStores item covered by the Limited Lifetime Warranty should fail due to material, workmanship, or manufacturing defect, Factory EStores promises to send the parts necessary to repair the problem at no additional cost to the original purchaser. The Factory EStores Limited Lifetime Warranty is our assurance to you that any product you purchase will be free from material, workmanship, or manufacturing defects over the lifetime of the product, as per the terms and conditions of our warranty. Limitations & Exceptions.
Under this Limited Lifetime Warranty, the sole liability of Factory EStores is limited to, as its option, replacement or repair of component parts or items under warranty. Factory EStores will, at its discretion, replace items in their entirety only if the material, workmanship, or manufacturing defects cannot be remedied by replacing the defective parts. If the component parts or items under warranty are discontinued, Factory EStores will, at its discretion, replace the component parts or items with comparable parts or items of equal or lesser value. Additionally, Factory EStores is limited to covering packing, shipping, or transportation costs to replace said parts or items for one year after the verified time of purchase. One year after purchase, the purchaser will be responsible for covering all packing, shipping, and transportation costs for replacement parts or items.
This Limited Lifetime Warranty provides coverage to the original purchaser, only for products located at the original address the item was shipped to, and does not apply to rented, business, commercial, institutional, or other non-residential uses. This limited warranty does not apply to merchandise purchased "as-is" or second-hand. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from lifetime wear and tear, misuse, abuse, customer damage, alteration, pet or animal damage, chemical damage, water damage, fire damage, damage as a result of natural disaster, improper cleaning or care, nor any condition resulting from incorrect or inadequate maintenance. Warranty is null and void if furniture has been moved from the original point of delivery. This Limited Lifetime Warranty does not cover damages or defects caused by use of chemical treatments or protective coatings to the leather, upholstered fabric, or finish of any furniture product. Any such chemical treatments or protective coatings void the warranty of Factory EStores. This warranty does not cover damages resulting from soiling, unapproved cleaning or maintenance methods, fading or other damages resulting from exposure to sunlight, damages resulting from household humidity, or damages resulting from any liquid, including but not limited to water or alcohol.
This Limited Lifetime Warranty does not apply to any products that have been altered by any person without the express written authorization of Factory EStores.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF FACTORY ESTORES WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. SOME PARTIES OFFER EXTENDED WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES. FACTORY ESTORES SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY VENDOR OR THROUGH A THIRD PARTY. IN NO EVENT SHOULD FACTORY ESTORES BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER DIRECT OR INDIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL FACTORY ESTORES RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
How to Use Your Limited Lifetime Warranty
In the event that you experience a material, workmanship or manufacturing defect over the lifetime of your product, please contact our knowledgeable customer service team at Factory EStores by E-Mail or phone: